Building Consistency in Multi-Tenant Properties: Why written scopes matter more than individual effort

Consistency in multi-tenant properties is challenging due to different tenants, schedules, and expectations.

When scopes are informal or verbal, teams interpret tasks differently and outcomes vary.

A written scope of work creates a single source of truth, defining what is included, excluded, and how often tasks are performed.

Written scopes protect common areas, support predictable scheduling, and reduce tenant complaints.

True consistency is a system — not an individual effort.